Postal Address:

Level 1, 22 Salmon Street,
Port Melbourne,
VIC, 3207

Phone or Fax Us:

Phone: 1300 005 008 (9am-5pm Monday to Friday. Excludes Vic Public Holidays)
Fax:      1300 005 009

24/7 Emergency Support Available*

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Please note that we are unable to provide support, or accept routing change requests, or changes to your account details via the contact-us form as we are unable to identify you to validate the request.

Please submit support, call routing and account change requests via email only.

<h3>Moves, Adds/Setup and Changes for each number</h3>
<strong>What do Moves/Adds or Changes cost ?</strong>

Portal changes that are initiated and completely finalised by the customers represetaive online are at no additional charge.

Simple changes initiated or finalised over the telephone are $14.95 per change.  Complex changes are an additional $11 per change.

<strong>What Moves/Adds or Changes are Simple or Complex?</strong>

Remember that where possible we want to enable you to make your own changes through our portal, but some moves, changes or additions due to their complexity can’t be made in our online portal and need to be made by our customer care team.  We try and keep our prices low by allowing you to self service and unfortunatly we need to charge when our team need are involved.

To keep things easy all moves, adds or changes per number are classified by us as Simple, except those that we will warn you otherwise.

<strong>What about Bulk Changes?</strong>

If you ask us to change significant numbers of services to the same configuration at the one time then we may provide you with a Bulk Simple or Bulk Complex Change rate.    Please <a href=””>contact us</a> with the change that is required and we will provide a speedy quote by email before commencing the work as we cannot provide the rate after the work is initiated.

<strong>Other Administration Fees</strong>
<td>Direct Debit Dishonour Fee</td>
<td>Late Payment Fee</td>
<td>Port-Out per number (Within 12 months of activation)</td>
<td>$40, otherwise free after 12 months.</td>
<td>Service re-connection after suspension or cancellation</td>
<td>After Business Hours Work</td>
<td> $60 plus $15 per 15 minutes or part thereof.</td>
All fees displayed are ex-gst.