1300 number call overflow infographic

Call Overflow allows businesses to stay on top of customer service and prevent lost opportunities due to a missed call or busy phone line.

With Call Overflow from easyinbound, calls are routed away from a busy line and to a secondary number, allowing staff to stay in touch with customers at all times. Alternatively, the call may be redirected to a Voicemail option or Live Answering service.

Call Overflow prevents customer frustration at busy phone lines and unanswered enquiries. Missed calls may also be avoided with Simultaneous Ring, a service that directs incoming calls to two separate numbers, such as a mobile phone and a landline. When one person picks up, the call is dropped from the second line.