Australian 1300 Numbers – Voice

easyinbound Australian 1300 numbers can help your business grow – without the unnecessary costs

An introduction to 1300 numbers

1300 numbers provide your callers with a professional, reliable single number contact for your growing business.

Not only is a 1300 number a single, nationwide point of contact for your callers, easyinbound 1300 numbers come with a suite of powerful call routing features such as state based routing, time of day routing, recorded announcements and a real-time call reporting portal for instant access to call records, call recordings, and many more metrics that will become invaluable to your marketing as your business grows.

1300 numbers are also known as local-rate numbers, which means the cost of calling a 1300 number for your callers is the same as calling a local number from anywhere in Australia.

What is the difference between 1300 Numbers and 1800 Numbers?

We’re often asked “Is a 1300 number or a 1800 number right for my business?”, and the answer comes down to how you’ll use the number, and who your target customers are.

In our experience, we’ve found that 1300 numbers are generally more appropriate for Consumer-to-Business and Business-to-Business sales and service relationships where your intention is to project a corporate and professional business image to your customers and your suppliers.

As the business owner, 1300 numbers are also cheaper to operate than 1800 numbers.

1800 numbers are often used for product information lines, voluntary inbound surveys, charities, and other situations where its more appropriate for your callers to be able to call you for free from a fixed landline.  Note that calls from a Mobile phone to a 1800 number may still attract charges to the caller from their Mobile provider.

What is the cost to call an Australian 1300 Number?

Calling from a mobile phone to a 1300 number is usually a timed local rate, while calling from a landline phone to a 1300 number is usually a fixed charge call.  The rates that your callers will pay to call your 1300 number forms part of their plan with their provider.

What are the benefits of having a 1300 Number?

A 1300 Number is good for business because it provides your callers with a level of comfort that they’re calling a well-established business.

Combined with the powerful call routing and reporting tools that easyinbound provides, you’ll be able to capture more leads from your phone channel and impress your callers with a powerful business image which can translate in to increased sales conversions, increased customer retention and happier customers.

My phone system collapsed, my phone line is faulty, or my VoIP phone provider has fallen over! HELP?!

No problem!  Your easyinbound 1300 number can be immediately diverted to an alternate phone number or a voicemail box to make sure you don’t miss any important calls.

Can I answer my 1300 number on my mobile phone?

Often businesses that are just starting out will begin by answering their 1300 number calls on a mobile phone. This is a great way to start because you’ve got more control over which customers get to have your personal mobile phone number while you build towards the right time to invest in a small business phone system.

Combined with the time-of-day functionality included with your easyinbound 1300 number, you’ll be able to define the days of the week and working hours you’d like to receive calls on your mobile, and when you’d prefer they are diverted to your included voicemail-to-email box or to the easyinbound Live Answering call centre* (*additional charges apply for Live Answering services).

As your business grows your inbound calling requirements will change.  You might add an additional team member (or more!), at which point your easyinbound 1300 number can be configured to direct your inbound calls to each of your team members simultaneously or in a hunt-group or overflow capacity.