Our Australian 1300 Numbers
Help Your Business Grow

Without The Unneccesary Costs

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An Introduction To 1300 Numbers

Not only is a 1300 number a single, nationwide point of contact for your callers, easyinbound 1300 numbers come with a suite of powerful call routing features such as state based routing, time of day routing, recorded announcements and a real-time call reporting portal for instant access to call records, call recordings, and many more metrics that will become invaluable to your marketing as your business grows.

1300 numbers are also known as local-rate numbers, which means the cost of calling a 1300 number for your callers is the same as calling a local number from anywhere in Australia.

Included Features

As standard with all easyinbound 1300 number plans.

State Based Routing

State-Based Routing directs phone calls based on the location of the caller. For example, incoming calls from Victoria are directed to the Melbourne office, calls from New South Wales are directed to the head office in Sydney, and calls from other areas of the country are also directed to the head office.

Time of Day Routing

All easyinbound numbers come with time-of-day and day-of-week routing which enables you to direct your calls to different numbers, announcements or voicemail depending on your business rules.

Recorded Announcements

A Recorded Voice Announcement (RVA) is a recorded message that is played to an incoming caller; the call will then end. easyinbound clients can record and send us their own message for use as a Recorded Voice Announcement. 

Real-Time Call Reporting

Don’t wait 24 hours to see your call data reports, our real-time portal is up to date with your callers information (like the date, time, number and location they called from) just seconds after the call has ended. If you record your phone calls, the recording is also immediately available in the portal for playback and download for safe keeping.

Simultaneous Ring

Avoid sending customers to a voicemail message by using the Simultaneous Ring service. Calls are routed to two phone numbers at the same time, such as an office phone and a mobile number. Once the call is answered, the second phone line will disconnect from the phone call.

Voicemail

Voicemail services from easyinbound route missed calls to voicemail and allow callers to leave a message. The message is then emailed to a staff member, allowing the staff member to review the message on his or her smartphone or computer.

Here’s what our clients have to say about us

Great customer service. Really helpful for any queries. Much cheaper than other phone number services. Would HIGHLY recommend!

Daniel Holman

Excellent product, price and service! Would have to be the easiest decision I made when starting up my business.

Daniel Spiteri

Easyinbound’s service is a lesson for all businesses to follow. They go way and above what is expected of their services. A fantastic company to work with, I can only highly recommend them.
BTW Loxy is a gem.

Frank Sellam

I’ve found this service incredibly easy to set up and manage as a small business. Having the voice messages emailed to me is so helpful, and changing these messages to customise for my business was simple. Highly recommend this!

Valentina Borbone

Highly recommend Easyinbound – Was exactly that, easy to talk to on phone with a very friendly & professional manner, set up was fast & the detailed explanation of “how things work” was made very simple.

Mandy

Fantastic system! Takes all the stress out of managing the phones. One less thing to worry about as a busy small business owner. I loved having a local team on hand to help with set-up and answering any of my questions. Their customer service was exceptional and they were very solutions focussed for my unique situation. Highly recommend.

Sophie

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How can your business benefit from a 1300 number?

1300 numbers provide your callers with a professional, reliable single number contact for your growing business.

Not only is a 1300 number a single, nationwide point of contact for your callers, easyinbound 1300 numbers come with a suite of powerful call routing features such as state based routing, time of day routing, recorded announcements and a real-time call reporting portal for instant access to call records, call recordings, and many more metrics that will become invaluable to your marketing as your business grows.

1300 numbers are also known as local-rate numbers, which means the cost of calling a 1300 number for your callers is the same as calling a local number from anywhere in Australia.

What is the difference between 1300 Numbers and 1800 Numbers?

We’re often asked “Is a 1300 number or a 1800 number right for my business?”, and the answer comes down to how you’ll use the number, and who your target customers are.

In our experience, we’ve found that 1300 numbers are generally more appropriate for Consumer-to-Business and Business-to-Business sales and service relationships where your intention is to project a corporate and professional business image to your customers and your suppliers.

As the business owner, 1300 numbers are also cheaper to operate than 1800 numbers.

1800 numbers are often used for product information lines, voluntary inbound surveys, charities, and other situations where its more appropriate for your callers to be able to call you for free from a fixed landline.  Note that calls from a Mobile phone to a 1800 number may still attract charges to the caller from their Mobile provider.

Frequently Asked Questions

What is the cost to call an Australian 1300 Number?

Calling from a mobile phone to a 1300 number is usually a timed local rate, while calling from a landline phone to a 1300 number is usually a fixed charge call. The rates that your callers will pay to call your 1300 number forms part of their plan with their provider.

My phone system collapsed, my phone line is faulty, or my VoIP phone provider has fallen over! HELP?!?

No problem! Your easyinbound 1300 number can be immediately diverted to an alternate phone number or a voicemail box to make sure you don’t miss any important calls.

Can I answer my 1300 number on my mobile phone?

Often businesses that are just starting out will begin by answering their 1300 number calls on a mobile phone. This is a great way to start because you’ve got more control over which customers get to have your personal mobile phone number while you build towards the right time to invest in a small business phone system.

Combined with the time-of-day functionality included with your easyinbound 1300 number, you’ll be able to define the days of the week and working hours you’d like to receive calls on your mobile, and when you’d prefer they are diverted to your included voicemail-to-email box or to the easyinbound Live Answering call centre* (*additional charges apply for Live Answering services).

As your business grows your inbound calling requirements will change. You might add an additional team member (or more!), at which point your easyinbound 1300 number can be configured to direct your inbound calls to each of your team members simultaneously or in a hunt-group or overflow capacity..

Get Started With A 1300 Number For Your Business

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