Solve customer enquiries quickly and efficiently by creating a Call Queue for busy call periods and to manage customer support services. With the Call Queuing service, customers are placed on hold when a phone line is busy. easyinbound’s advanced telephone exchange system then tries to place the call every ten seconds until the phone line is free.
The Call Queuing option is a helpful service for customer support lines and for businesses that receive a high volume of incoming calls.
Benefits of Call Queuing
- Helps staff members stay on top of customer enquiries.
- Staff will not have to manage multiple voicemails and returning customer phone calls at a later time.
Customers also avoid the frustration of a busy phone line or continually reaching a voicemail rather than speaking with an employee.