Interactive Voice Response

inbound 1300 number 1800 number IVR voice menu message infographic

Interactive Voice Response (IVR) Menus allow any business to connect customers to a specific department, business location or store. A business can set up a flexible IVR menu to route calls to a staff member, store location, pre-recorded message, Live Answer service or a voicemail. Calls can also be routed to different places depending on the time of day or day of week.

Benefits of IVR Services

  • Free up staff members by allowing customers to direct themselves to the correct department or business location
  • Set up the system according to specific business needs – easyinbound will configure the IVR menu to your custom requests
  • Use our professional Voice Services to record the menu and any corresponding messages
  • Provide valuable information using a recorded message, like store locations and opening hours, without having to answer the phone