Interactive Voice Response (IVR) Menus allow any business to connect customers to a specific department, business location or store. A business can set up a flexible IVR menu to route calls to a staff member, store location, pre-recorded message, Live Answer service or a voicemail. Calls can also be routed to different places depending on the time of day or day of week.
Benefits of IVR Services
- Free up staff members by allowing customers to direct themselves to the correct department or business location
- Set up the system according to specific business needs – easyinbound will configure the IVR menu to your custom requests
- Use our professional Voice Services to record the menu and any corresponding messages
- Provide valuable information using a recorded message, like store locations and opening hours, without having to answer the phone