Avoid sending customers to a voicemail message by using the Simultaneous Ring service. Calls are routed to two phone numbers at the same time, such as an office phone and a mobile number. Once the call is answered, the second phone line will disconnect from the phone call.
Simultaneous Ring provides an alternative to voicemail and increases the opportunity to connect with customers. A business that is often mobile, such as a consultancy or a tradesperson, can be reached at multiple locations without worrying about being in the office during a set time period.
easyinbound’s Live Answering services can also be used to avoid voicemail entirely and instead direct customers to a live person when staff phone lines are busy or a call is missed.