easyinbound time-of-day routing helps you keep in contact with your callers by directing your calls where and when you need them.
An introduction to time-of-day and day-of-week call routing
All easyinbound numbers come with time-of-day and day-of-week routing which enables you to direct your calls to different numbers, announcements or voicemail depending on your business rules.
Time of day call routing is something you probably experience every day without realising it. When you call an organisation outside of business hours, or on a public holiday your call might be handled differently to how it would be if you called in the middle of a business day. For example, you might hear a message requesting that you call back during business hours, or your call might be directed to an operator in a different time zone.
How might I use time-of-day routing?
Use case 1:
Your business might operate Monday through Friday, 8am to 5pm, and you prefer that callers leave you a message after-hours, without disturbing you on your mobile, or having the call ring on phones in an empty office.
Set time of day routing to direct callers to your easyinbound voicemail to email box outside your normal business hours.
Use case 2:
You are small business and you are usually finished dropping the kids off at school by 9:15am, and you leave to pick them up again at 2:45pm. You prefer to direct all calls to your business partner or assistant during these times.
Set time of day routing to direct callers to your assistant’s phone between 8am and 9:15am, and again at 2:45pm until 5pm, Monday to Friday.
What are the benefits of using time-of-day call routing?
Time of day routing helps you:
- Keep your callers in touch with your business
- Ensure you’re not disturbed outside of business hours
- Avoid missing calls – and potential sales